This is 3rd order with Bevvy's Botanica and I love the products. But with this order the 16 oz herbal shea butter jar was only half full, which NEVER happens. This was very disappointing seeing as I paid $60 for the jar. Please check the products before shipping to avoid this issue. I will be asking for a partial refund herbal shea butter.
Thank you for being a returning customer and for sharing your concern. As discussed via email, your 16 oz jar was filled completely before shipping. Because our shea butter is whipped rather than poured and solidified, exposure to heat during transit can cause the whipped texture to melt, lose volume, and settle inside the jar making it appear less full, although the amount of product has not decreased.
We also provided a $15 store credit after addressing this concern with you directly. We carefully check each product before shipping and truly appreciate your continued support.
First, Thank you so much for the time you put in to make these products Bevv! They are perfect! Definitely will be ordering more because everyone in the house loves them and so I won’t be able to keep them all for myself! They smell and feel amazing! Black girls are very magical!!